Return Policy

At Authentic Toy Horse, we are dedicated to ensuring that every member of our equestrian community is completely satisfied with their purchase. We understand that collecting fine equine models is a personal passion, and we want you to feel confident and secure when shopping with us at authentictoyhorse.com. To protect your investment and provide peace of mind, we have established a clear and fair return policy designed specifically for collectors of Authentic Toy Horse models.

Eligibility and Conditions

We accept returns for items purchased directly from our website, authentictoyhorse.com, provided they meet specific criteria. To be eligible for a return, your item must be in new, unused condition and must not have been removed from its original packaging. For carded models (items still attached to their original blister packaging), the integrity of the card and plastic bubble must be preserved; any signs of tampering, crushing, or damage to the packaging may render the item ineligible for return, as this significantly affects the collectible value.

Return Timeframe

You have a period of thirty (30) days from the date of delivery to initiate a return request. We recommend inspecting your order promptly upon arrival to ensure it meets your expectations. If you wish to proceed with a return, please log into your account on authentictoyhorse.com or contact our customer service team through the website’s inquiry form to obtain a Return Merchandise Authorization (RMA) number. It is crucial to obtain this authorization before sending any items back, as packages returned without prior approval may not be processed.

The Return Process

Once you have received your RMA number, you must package the item securely to prevent damage during transit. Please ensure that all original packaging materials, tags, and accessories are included with the return shipment. We strongly advise using a trackable shipping method, as you are responsible for the item until it reaches our warehouse. Upon receipt, our quality control team will inspect the returned merchandise to verify that it meets our return conditions. Please note that shipping fees are non-refundable, and you may be responsible for the cost of return shipping, depending on the reason for the return.

Refunds and Exchanges

If your return is approved, we will process a refund to your original method of payment. Please allow several business days for the refund to appear in your account, depending on your financial institution’s processing times. For exchanges, we recommend placing a new order for the desired item immediately and returning the original item for a refund, as this ensures you receive the replacement as quickly as possible. This policy applies to all standard releases and special editions available on our website.

Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns for items that have been opened, played with, or show signs of wear. Additionally, certain rare or retired items sold as “final sale” are not eligible for return. These items are clearly marked on their product pages. We also cannot accept returns for items damaged due to improper packaging during the return shipment. By adhering to these guidelines, you help us maintain the high standards of authenticity and quality that define the Authentic Toy Horse experience.